Nexvona – Return, Refund & Replacement Policy

Effective Date: 23 October 2026

At Nexvona, we aim to provide a smooth and reliable shopping experience. Please read our Return, Refund & Replacement Policy carefully before placing an order.

1. Return Eligibility

Returns and replacements are reviewed according to the product's condition, the reason for the request, the product listing and applicable consumer laws.

A return or replacement request may be accepted in the following situations:

• The product arrives damaged.

• The product has a manufacturing defect.

• The wrong product has been delivered.

• An item is missing from the order.

• The product is materially different from its advertised description.

2. Return Request Time Limit

Customers should report any damaged, defective, incorrect or missing item within 48 hours of delivery.

To raise a request, please provide:

• Your order number.

• Clear photographs of the product and outer packaging.

• An unboxing video showing the package opening and the issue, where available or reasonably required.

Nexvona will review the information and communicate the next steps. Please contact us as soon as possible so that we can also raise a claim with our supplier.

The 48-hour reporting period does not override any mandatory rights available to customers under applicable law.

3. Change of Mind & Unwanted Returns

We generally do not accept change-of-mind returns, including requests based solely on a change of preference, ordering the wrong variant or no longer wanting the product, unless the product listing, a specific offer or applicable law provides otherwise.

Please check the product description, specifications, size, colour and compatibility carefully before placing your order.

4. Product Condition

Where a return is approved, the product should be returned with its original packaging, accessories, manuals, tags and other included items, wherever applicable.

Products damaged through misuse, accidental damage or improper handling after delivery may not qualify for a voluntary return or replacement, subject to applicable law.

5. Refund Policy

Once a return or refund request is approved, the refund will be processed according to the applicable payment method and the nature of the issue.

• Prepaid orders: Approved refunds will generally be returned to the original payment method.

• Cash on Delivery (COD) orders: Customers may be asked to provide valid bank account or UPI details for an approved refund.

• Damaged, defective or incorrect products: An appropriate refund, replacement or other legally required remedy will be provided after review.

• Order cancellation: Cancellation requests are subject to the order's fulfilment and shipping status.

We aim to initiate approved refunds within 5–7 business days. The time taken for the funds to appear in your account may depend on the bank or payment provider.

6. Return Shipping Charges

For eligible returns caused by a damaged, defective, incorrect or materially misdescribed product, Nexvona will communicate the appropriate return or resolution arrangements.

For other returns that are permitted, return shipping charges may be payable by the customer where lawful and disclosed in advance.

Original shipping charges and other fees will be handled according to the circumstances of the return and applicable law. No charge will be imposed where prohibited by law.

7. Non-Returnable Products

Products marked as non-returnable on their product pages may not qualify for voluntary returns. This may include certain personal-care, hygiene, clearance or other product categories where appropriate.

This exclusion does not remove any rights or remedies that customers may have under applicable law for defective, damaged, incorrect, misdescribed or otherwise legally eligible products.

8. Order Refusal & Delivery Issues

Please ensure that your shipping address, phone number and order details are correct when placing an order.

If you wish to cancel an order, contact Nexvona as soon as possible before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

Refused deliveries, incorrect addresses and repeated unsuccessful delivery attempts may be reviewed individually. Any recovery of delivery costs must be lawful, reasonable and disclosed where applicable.

9. How to Request a Return or Refund

Please contact our customer support team with your order number, the reason for your request and relevant photographs or videos.

Store: Nexvona
Website: https://nexvona.com
Customer Support Email: [Add your support email]
Contact Number / WhatsApp: [Add your business contact number]

Our team will review your request and provide instructions for the next steps.

10. Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any mandatory consumer rights or remedies available under Indian law.

11. Policy Updates

Nexvona may update this policy from time to time. The version published on our website will apply subject to applicable law and any specific terms applicable to an existing order.