TERMS OF SERVICE – NEXVONA

Effective Date: 23 October 2026

Welcome to Nexvona. These Terms of Service govern your use of our website and the purchase of products from Nexvona. By accessing our website or placing an order, you agree to these terms, subject to applicable Indian laws.

1. General Information

Nexvona operates an online retail store offering mobile accessories, electronics accessories, home products and other consumer goods.

Store Name: Nexvona
Website: https://nexvona.com
Business Name: [Your Legal Name or Registered Business Name]
Email: [Your Customer Support Email]
Phone/WhatsApp: [Your Customer Support Number]

Nexvona may use third-party suppliers, manufacturers, logistics providers and fulfilment partners to process and deliver customer orders.

2. Products and Availability

We aim to display accurate product descriptions, specifications, images and prices. Actual colours or appearance may vary slightly due to screen settings or manufacturing variations.

Product availability and dispatch timelines may depend on our suppliers and delivery partners. If a product becomes unavailable after an order is placed, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

3. Orders and Order Confirmation

All orders are subject to product availability, payment verification and confirmation.

Nexvona reserves the right to investigate suspected fraudulent orders, duplicate orders, incorrect pricing and incomplete delivery information.

If we cannot fulfil a confirmed order, we will notify the customer and refund any amount due in accordance with applicable law.

Customers should carefully check their delivery address, phone number, product variant and quantity before confirming an order.

4. Order Cancellation

Customers should contact Nexvona as soon as possible to request cancellation before dispatch.

Cancellation may not be possible once an order has entered fulfilment or has been dispatched. However, applicable consumer rights will be respected.

We will not impose cancellation charges that are prohibited by applicable law.

If Nexvona cancels an order, any refund due will be processed through the applicable payment method or another lawful method.

5. Return and Refund Policy

Our return and refund policy is an integral part of these Terms of Service.

Return requests will be assessed according to the reason for the return, the condition of the product, the evidence provided, the product-specific policy disclosed before purchase and applicable consumer-protection laws.

Eligible reasons may include:

• A product received in a damaged or defective condition.

• An incorrect product delivered.

• Missing items or accessories.

• A product materially different from its description.

• Any other circumstance in which a return, replacement or refund is required by applicable law.

Customers should contact our support team promptly after delivery and provide their order number and relevant photographs or videos.

Products approved for return should generally be returned unused, with original packaging, accessories and tags where applicable, unless the nature of the defect or applicable law requires otherwise.

Change-of-mind returns: Returns for reasons such as ordering the wrong variant or simply changing one's mind may be restricted where legally permitted. Any applicable restrictions will be disclosed clearly before purchase. Nothing in this clause removes mandatory consumer rights.

Refunds: Approved refunds will be processed within the applicable legal timeframe. The time taken for the funds to appear in the customer's account may depend on the payment provider or bank.

6. Damaged, Defective or Incorrect Products

Customers should report damage, defects, incorrect items or missing products as soon as reasonably possible.

Please provide the following when available:

• Order number and delivery date.

• Clear photographs of the product and packaging.

• Shipping label and images of any visible damage.

• An unboxing video, if available or reasonably requested to investigate the claim.

Nexvona may request reasonable supporting evidence to investigate a complaint. The absence of an unboxing video alone will not automatically eliminate a consumer's rights where applicable law provides otherwise.

After verification, Nexvona may arrange an appropriate remedy, such as a replacement, repair or refund, depending on the circumstances and applicable law.

7. Return Shipping Charges

For eligible returns, responsibility for return shipping charges will be determined by the reason for return and applicable law.

Where a return results from a defective, damaged, incorrect or materially misdescribed product, or another circumstance requiring a remedy, Nexvona will handle return shipping costs as required by applicable law.

For permitted voluntary returns, customers may be responsible for return shipping charges if this condition was clearly disclosed before purchase.

Original shipping charges, COD charges and other fees will be handled according to the disclosed policy and applicable law. No fee will be deducted where such deduction is prohibited by law.

8. Cash on Delivery (COD) and Refused Deliveries

Customers placing COD orders are requested to accept delivery when the order details are correct.

If a customer refuses delivery, provides an incorrect address or is repeatedly unavailable, the order may be returned to the sender.

Repeated suspicious or fraudulent ordering activity may result in additional order verification or restrictions on future COD orders, where lawful.

Any cancellation charges, return shipping recovery or other customer charges will be imposed only where legally permitted, properly disclosed and consistent with applicable law.

A refused delivery does not remove the customer's rights concerning defective, incorrect or otherwise legally returnable products.

9. Supplier and Fulfilment Partners

Nexvona may source products from third-party suppliers, including DeoDap, and may use third-party partners for warehousing, packing, shipping and fulfilment.

Supplier return procedures, claim deadlines and documentation requirements may affect how quickly Nexvona can investigate and resolve a claim against the supplier.

However, Nexvona remains responsible for handling customer complaints and providing remedies required by applicable law. A supplier's refusal to reimburse Nexvona does not, by itself, eliminate a customer's legal rights.

Customers should contact Nexvona rather than independently returning a product to a supplier unless specifically instructed to do so.

10. Product Pricing and Payments

All prices and applicable charges will be displayed before an order is placed.

Payments may be processed by third-party payment providers. Nexvona does not intentionally store full payment card details unless a compliant payment service specifically provides for such storage.

If a pricing or payment error is identified, Nexvona will investigate and communicate with the customer before taking any action that affects the order.

11. Shipping and Delivery

Estimated delivery dates are indicative and may be affected by supplier processing, courier operations, weather, regional restrictions or other circumstances outside our reasonable control.

Customers should contact Nexvona if an order is delayed, lost or delivered incorrectly.

Nothing in this section excludes remedies available under applicable consumer-protection laws.

12. Promotions and Discounts

Promotional offers, discount codes and sale prices may be subject to specific conditions disclosed with the offer.

Offers cannot be used in a fraudulent manner or in violation of their stated conditions. Where an offer is withdrawn or an error occurs, Nexvona will handle affected orders fairly and in accordance with applicable law.

13. Limitation of Liability

To the extent permitted by applicable law, Nexvona shall not be responsible for indirect losses arising from circumstances beyond its reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights, statutory remedies, or liability for defective or misdescribed products where imposed by law.

14. Privacy and Personal Information

Customer information will be collected, used and shared as described in our Privacy Policy. Necessary order information may be shared with suppliers, fulfilment partners, couriers and payment providers to process and deliver orders.

We will handle personal information in accordance with applicable privacy and data-protection laws.

15. Intellectual Property

Website content, branding, logos, graphics and original written material belonging to Nexvona may not be copied, reproduced or commercially used without permission, except as permitted by law.

16. Complaints and Grievance Redressal

For order issues, returns, refunds or other complaints, please contact:

Customer Support: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]
We will acknowledge and address complaints within the timeframes required by applicable law.

17. Governing Law

These Terms are governed by the laws of India. Any dispute will be handled by the competent authorities or courts in accordance with applicable law.

18. Changes to These Terms

Nexvona may update these Terms from time to time. The revised version will be published on this page with an updated effective date. Changes will not remove rights that customers have already acquired under applicable law.

19. Contact Us

For questions about these Terms of Service, please contact Nexvona using the customer support details listed above.

Thank you for shopping with Nexvona.