Nexvona – Shipping Policy

Effective Date: 23 October 2026

At Nexvona, we aim to deliver your orders safely and efficiently. We work with third-party fulfilment and shipping partners to process and deliver products to customers across India.

1. Order Processing Time

Orders are generally processed within 1–2 business days after order confirmation and successful payment, subject to product availability and supplier processing times.

Orders placed on Sundays or public holidays may be processed on the next business day.

Order processing may take longer during sales, festivals, holidays, or unforeseen operational delays.

2. Shipping and Delivery Time

Our estimated delivery timeline is:

• Order processing: 1–2 business days.

• Estimated delivery after dispatch: 3–7 business days.

• Total estimated delivery time: approximately 4–9 business days.

Delivery times are estimates and may vary depending on your location, courier availability, weather, public holidays, or other circumstances beyond our reasonable control.

Remote locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Any free-shipping offer will be subject to the conditions displayed on our website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared when available. Tracking updates may take some time to appear in the courier system.

Customers are requested to use the tracking details to monitor their shipments.

5. Incorrect Address and Delivery Attempts

Customers are responsible for providing a complete and accurate shipping address, mobile number, and other required delivery details.

If an order cannot be delivered because of an incorrect address, an unavailable recipient, or repeated unsuccessful delivery attempts, the courier may return the parcel to the fulfilment partner.

If additional shipping costs arise due to incorrect customer-provided information or repeated delivery attempts, any recovery of those costs will be communicated transparently and handled in accordance with applicable law.

6. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may not be cancellable once it has been processed for dispatch or handed over to the courier. However, cancellation and refund requests will be handled in accordance with applicable law and the applicable order terms.

If Nexvona or its fulfilment partner cancels an order because the product is unavailable or cannot be shipped, the customer will be informed and any refund due will be processed through the applicable payment method.

7. Delayed, Lost, or Undelivered Shipments

If your order is delayed beyond the estimated delivery period, please contact our support team with your order number.

We will coordinate with the relevant shipping partner to investigate the issue and provide an update.

Where a shipment is confirmed lost or remains undelivered, an appropriate resolution, including replacement or refund where applicable, will be provided in accordance with applicable law.

8. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, incorrect, or incomplete product, contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.

• Clear photographs of the product and packaging.

• An unboxing video, if available.

• A brief description of the issue.

This evidence helps us investigate the issue and coordinate with our fulfilment partner.

A missing unboxing video will not automatically remove any rights you may have under applicable consumer protection laws.

For verified supplier or transit-related issues, Nexvona will coordinate with the relevant partner to arrange an appropriate resolution.

9. Return Shipping

For eligible returns, return shipping arrangements and charges will depend on the reason for the return and applicable law.

Where a return is due to a verified defective, damaged, incorrect, or materially misdescribed product, Nexvona will coordinate an appropriate remedy and will not impose return-shipping costs on the customer where prohibited by applicable law.

For other eligible returns, the customer may be responsible for reasonable return-shipping costs where permitted by law and clearly disclosed before purchase.

Please do not send a product back without first contacting our support team for return instructions.

10. Contact Us

For shipping, delivery, or order-related questions, please contact:

Store: Nexvona
Website: https://nexvona.com
Customer Support Email: [Insert your business support email]
Customer Support Phone/WhatsApp: [Insert your business contact number]

Please include your order number in all order-related communications.

Thank you for shopping with Nexvona.